Cox Internet Review 2022

Cox Internet Review 2022

3 out of 5 stars

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our disclosure policies to learn more.

Cox Communications offers four internet plans for big or small families, vloggers, gamers, and work-from-home parents.

Cox’s prices are slightly above average for the download speeds offered and come with a 1-year contract. But Cox doesn’t require an agreement with the 100 Mbps plan, and this service is excellent for those who want to bundle internet, TV, mobile, and home security.

We get into the details of everything to help you decide if this service is for you.

Cox Internet prices and plans

Cox’s internet prices are just a little above average and don’t have unlimited data caps compared to Xfinity, Spectrum, and AT&T.

But Cox Internet is a good option for two reasons:

  1. You only need 100 Mbps (Comcast Xfinity is the only other service to offer this low download speed for those who want to save money)
  2. You want one bill for bundling internet, TV, home security, and mobile services

Cox high-speed internet plans range from $50 to $100 per month with download speeds of 100 Mbps to a full Gig.

The 100 Mbps broadband speed likely works for any solo internet user who emails, scrolls on social media, and doesn’t mind occasionally streaming in SD.

For those who work from home or enjoy 4K Netflix streams and fervid Call of Duty matches during downtime, Cox’s 250 Mbps plans (and up) are better suited. They provide enough speed to support a household that streams, games, and works from home.

With the 1-year agreement, your monthly rates remain fixed for the first year. The company includes a 30-day money-back guarantee for first-time buyers.

Cox Internet prices after 12 months

At the end of your 1-year contract, Cox Internet’s package prices increase by about $20 to $24. (They’re not the only internet provider that has second-year price hikes. Sigh.)

But hey, if you only need 100 Mbps download speeds, you’re in luck. There are zero price hikes with that plan. Oh, and there’s no contract to sign, either.

Internet is essential for most households, so we suggest planning and budgeting for this much-needed service. Because how else are we going to stream Disney+ movies or watch cute animal videos?

Where is Cox Internet available?

Cox provides internet services to over 60 million households and businesses across 19 states in the US, including several large cities such as Cleveland, OH; Santa Barbara, CA; and the District of Columbia.

The company administers broadband services to rural and urban areas on the West Coast, East Coast, North, and parts of the Midwest and South.

A map of the United States showing Cox internet availability in the West, Central US, Northeast, and South

How does Cox Internet compare to CenturyLink, Xfinity, and others?

By glancing at the comparison table below, you can probably notice that Cox Internet is slightly pricier than the others.

CenturyLink’s fiber internet plans are cheaper than Cox, and fiber https://jiji.ng/ is known for its speediness and reliability.

Xfinity covers much of the same service area as Cox (and more), and its plans often come at similar speeds for a much lower promotional price. For example, its Superfast plan comes with 600 Mbps download speeds and costs $20 less in the western US than Cox’s 500 Mbps plan.

Spectrum Internet offers three competitive plans that beat similar Cox plans. The Spectrum Internet® package gives you up to 300 Mbps and unlimited data for $50 per month. And at download speeds of 250 Mbps, the Cox Preferred 250 plan provides 1.25 TB of monthly data at $60 per month.

Our favorite fiber internet provider, AT&T Fiber, offers plans at $10–$20 cheaper than Cox Internet.

** Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes $ fees. Limited availability. May not be available in your area.

Cox Internet speed and data caps

Cox offers download and upload speeds you’d find with other internet providers.

Cox has download speeds for your parents who love to keep tabs on the weather and for your kids who have dreams of competitive esports. Cox’s speeds offer a wide range for different internet lifestyles.

Cox Internet does come with a data cap of 1.25 TB each new billing cycle, which is an average amount if an internet provider has data caps (more on that below). But some internet providers have unlimited data caps like CenturyLink and Spectrum.

Cox data caps

It’s likely you won’t go over your 1.25 TB data cap. One terabyte of data equals about 400 hours of HD video streaming. To put that in perspective, watching all nine seasons of The Office (because you can) would take you about 76 hours.

So unless you’re training for a streaming marathon, Cox’s 1.25 TB of data is probably more than enough to keep you going.

But we all know there are times when you’re not putting that couch to work, and that data cap becomes worrisome. Maybe you’re working from home and need that data to send a critical report to your boss before a deadline.

If you’re not entirely sure if 250 Mbps will cut it for you, you can keep an eye on your usage with the Cox Connect app and upgrade your internet plan later if needed.

Cox Internet contracts, equipment, and fees

Cox Internet requires its customers to sign a 1-year term agreement. For you, this ensures that your price will stay fixed during that year, but it does mean that your monthly cost will bump up $20–$24 afterward.

It’s also important to remember that Cox includes up to a $120 early termination fee (ETF) should you switch ISPs after your 30-day grace period ends.

Equipment

Cox lets you rent its Panoramic Wi-Fi Gateway modem for $13 per month, and it comes with a few perks.

  • Panoramic Wi-Fi Gateway modem/router rental fee: $13.00/month
  • Elite Gamer software: Included with Panoramic Wi-Fi Gateway, $4.99/month extra for additional connections
  • Advanced security: Delivers personalized protection for all of your connected devices
  • Free upgraded equipment every three years
  • Automatic software updates

But if you’d like to dodge that modem rental fee, you should check the list of Cox-compatible modems before you buy. And if you need a recommendation, we give a big thumbs up to the ARRIS Surfboard SB8200. The ARRIS Surfboard is compatible with every Cox plan, even its ultra-fast Gigabit package.

As for the Elite Gamer software, a Cox representative said it should reduce game lag by bypassing unnecessary points in your data’s journey.

Less lag is a big deal for gamers, but we’re not sure it’s worth the additional cost. Instead, we recommend setting up Quality of Service (QoS) and prioritization features on your router so your computer or specific games take priority when it comes to doling out bandwidth.

Service fees

Cox charges $100 for professional installation and up to $120 in early termination fees. But you also get 30 days to try out your Cox Internet without risking a large-and-in-charge early termination fee. And if you opt to self-install your internet, your Cox Easy Connect kit costs nothing.

  • Professional installation: $100
  • Easy Connect self-installation kit: Free
  • Early termination fees: Up to $120

We’re ecstatic about Cox’s free self-installation kit. Usually, ISPs charge you for shipping and handling. But not Cox.

Cox Internet customer service

Contact Cox customer service at 1-504-304-8444.

The American Customer Satisfaction Index (ACSI) collects feedback from thousands of customers, and we’ll start by saying that the average ACSI score among all internet providers was 64 out of 100.

No, it doesn’t sound like the best, but unfortunately, this is normal for internet and TV providers.

Sadly, Cox is no different. With a rating of 61, we have to admit that Cox’s score declined by 2 points.

For tips on how to best deal with lousy customer service, check out our guide to calling your ISP’s customer service, which has helpful information on finding what you need before getting on the phone. You can also read about how best to engage with customer service specialists. The contact information for some of the most common ISPs is included.

Another way to contact Cox customer service is by heading to the Cox Communications customer service portal, which includes live chat, telephone, or in-store service options to answer any questions about your plan. You can reach support 24/7 at 1-504-304-8444.

How can I contact Cox customer service?

Recap: Is Cox Internet good?

Cox Internet is good but not great. It could bring its prices down a smidge, and it would be nice not to have second-year price hikes (although Xfinity is guilty of that too).

But this cable internet provider offers excellent internet speeds if you live in an area Cox is serviced, and you can bundle it with Cox TV.

HughesNet Satellite Internet Review 2022

HughesNet offers good value for its lower-GB plans, but if you want download speeds faster than 25 Mbps, look to Viasat.

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our disclosure policies to learn more.

3 out of 5 stars

* Pricing for the first 6 months. Service plans require a 24-month commitment. Pricing not available in all areas.

If you need satellite internet, HughesNet is a great pick for a budget-friendly plan that doesn’t come with a lot of data or speeds faster than 25 Mbps. But as soon as you need more data, HughesNet’s prices quickly rocket past Earth’s orbit.

We dug into HughesNet’s four internet plans to figure out which one is the best deal—and whether this satellite internet provider is worth the price at all. Let’s dig in.

HughesNet prices and plans

HughesNet packs value into its lower-data plans, but gets way too expensive with the higher-tier 100 GB plan.

HughesNet internet plans range from $64.99 a month for 15 GB of data to $149.99 a month for 100 GB of data. You can also find two plans between those: a 30 GB plan for $74.99 a month and a 50 GB plan for $89.99 a month. All HughesNet plans come with 25 Mbps download speeds.

Satellite internet almost always costs more than other kinds of connections, like DSL or fiber. What can we say? Satellites are expensive machines. Still, you might feel some sticker shock.

If you just moved to the country from a city, don’t be surprised to see a higher monthly bill, even if you feel like you’re getting slower service now than you did at your old place.

We mentioned that HughesNet’s internet plans are transparent and easy to understand. Each plan is named for the data cap it comes with. How simple is that?

Maybe too simple for some. Those data caps are all that changes from plan to plan—you won’t see a boost in speed if you pay more.

* Pricing for the first 6 months. Service plans require a 24-month commitment. Pricing not available in all areas.

Where is HughesNet available?

You can get HughesNet satellite internet anywhere in the US. All you need is a clear view of the Southern sky.

That does make it more difficult for homes in the mountains or those surrounded by trees or tall buildings to get a signal. This is another reason getting your HughesNet dish professionally installed is a good idea. Your installer should be able to find a spot with the clearest view of the sky.

How to add data to your HughesNet satellite internet plan

HughesNet says its plans come with unlimited data, but is that true? Not quite. You won’t get your internet turned off if you use more than your data limit with HughesNet, but your speeds will limp along at about 1 to 3 Mbps. With data speeds that slow, you’ll struggle streaming or gaming online (and we can’t have that).

You have a few options for getting more high-speed HughesNet data: you can buy a data token, you can wait for the Bonus Zone, or you can upgrade your HughesNet plan to get more high-speed data each month.

How to buy a HughesNet data token

If you don’t regularly need more data, then a HughesNet data token will likely be the most cost-effective way to keep your data speeds high.

Here’s how to get your paws on some of those data tokens:

  1. Log in to your HughesNet account, download the HughesNet app (iOS | Android), or download the Usage Meter.
  2. You’ll be able to purchase a 3, 5, 10, or 25 GB data token through your account, the HughesNet app, or the Usage Meter.
  3. Once you’ve finished buying the data token, your speeds should automatically jump back up to 25 Mbps.

Here’s what you can expect to pay for additional data from HughesNet:

Any unused data from your data tokens rolls over to the next month, rather than magically disappearing at the end of the month. Now you don’t have to worry about overpaying for extra data you don’t need.

What’s the HughesNet Bonus Zone?

If you don’t mind staying up ‘til the wee hours of the morning, HughesNet offers an extra 50 GB of high-speed data (at 25 Mbps) each month from 2 a.m. to 8 a.m. local time.

So even if you’ve used up all your high-speed data for the month, you can still stay up late (or get up early) during the Bonus Zone hours and catch up on some favorite shows or get in some competitive gaming. That’s a pretty cool feature, and if you ever needed an excuse to stay up late streaming TV, this is it.

How do you upgrade your HughesNet plan?

If you’re consistently gobbling up your monthly data allowance, it might be time to look into a new HughesNet plan—or check out the other satellite internet provider, Viasat.

The highest-level HughesNet plan gets you 100 GB of data each month. That’s no small potatoes if you’re streaming videos, gaming, or working from home on your satellite internet connection, but it’ll cost you upwards of $149.99/month.

We recommend giving HughesNet a call to see if they can offer you any deals for upgrading your plan. But first, check out what HughesNet prices are available in your area so you can negotiate your bill like a boss.

How much data do you need?

Your data needs depend on what you like to do online, and how much data you use each month could change.

We put together some data usage estimates to help you get an idea of how much data you might need if you enjoy video streaming, online gaming, and more.

How does HughesNet compare to Viasat?

HughesNet used to be the better deal compared to Viasat, at least if you needed less data. But how does it stack up now?

The HughesNet 50 GB plan comes with 25 Mbps download speeds and (you guessed it) 50 GB of data for $89.99 a month with a 24-month commitment.

The closest comparable Viasat plans, Unlimited Bronze 12 come with 12 Mbps download speeds and 80 GB of data. Viasat goes with the low-key sneaky pricing structure of only charging $49.99 a month for the first three months of service, but ups the price to $69.99 a month after that.

The trade-off between the two satellite internet providers basically boils down to this: HughesNet will give you faster data speeds, and Viasat will give you a higher data cap.

* Pricing for the first 6 months. Service plans require a 24-month commitment. Pricing not available in all areas.

† Offer available to new qualifying customers. One-time standard installation fee may be due at checkout. Minimum 24-month service term required. Equipment lease fee is $12.99/mo. Taxes apply. Service is not available in all areas. Offer may be changed or withdrawn at any time.

We compare price, data, and download speeds in our Viasat vs. HughesNet review and give you the full view of what Viasat costs after three months in our Viasat review.

HughesNet internet speed

Satellite internet providers often change their offerings based on your location. For example, Viasat changes its prices and speeds depending on where you live. But you don’t have to deal with that with HughesNet. HughesNet gives you the same 25 Mbps speed regardless of your address.

For some, that may not be a good thing. But 25 Mbps is more than enough to comfortably check your email and scroll through Facebook without waiting forever for pages to load.

Of course, you might still face some slowness with certain types of activities, like streaming videos or playing online games. Sadly, that’s just the nature of the satellite internet beast.

You see, satellite internet has higher latency than other internet connection types. That means it takes longer for your computer to send information to that satellite orbiting the Earth about 22,000 miles away, then to the website you’re visiting, and back.

How do HughesNet data guidelines work?

Even though HughesNet internet plans list data caps, those aren’t set in stone. You don’t have to worry about your data being cut off or paying overages if you use more than your set amount.

That said, your speeds will slow down if you go over the data amount on your plan. We call these soft caps, or “data guidelines.” They’re not hard-and-fast limits, but you’ll feel like they are if you use more than what’s on your plan.

If your kids go on a Disney+ spree and gobble up your data allowance, HughesNet will slow down your speeds to a rate that makes molasses look fast. (1 to 3 Mbps, to be exact.)

There are some ways to make sure you don’t use up all your high-speed data and crawl through your social media feed at a snail’s pace. We cover these in-depth in our HughesNet data guide, but here’s a quick look:

  • Track your data usage on the HughesNet app. (iOS | Android)
  • Take advantage of the Bonus Zone, which gives you 50 GB of extra data each month between 2 a.m. and 8 a.m.
  • Stream your videos in standard definition (SD).
  • Buy a HughesNet data token.

Contracts, equipment, and fees

Just like Viasat, HughesNet locks you into a two-year service contract. Your price does stay the same for all 24 months, with no surprise price hikes—which is nice.

But we still dislike contracts and wish HughesNet (and Viasat) would either stop using them or limit them to just one year.

That said, satellite internet is a pain to set up and a pain to return, so you probably won’t want to switch it out too often anyway. And if you don’t plan on moving anytime soon, then two years isn’t a terribly long time to keep your internet service.

Equipment

HughesNet’s broadband internet service requires a satellite antenna and a modem. You can buy this equipment from HughesNet, or you can just lease it. Either way, it’s going to be pricey.

Data effective 11/22/2022. Offers and availability vary by location and are subject to change.

At the end of two years, your $14.99 monthly equipment fee adds up to $359.76, which is delightful compared to the $449.99 purchase fee.

But that total doesn’t take into account the $99 setup fee, which is waived if you purchase your equipment. If you lease, you’ll end up paying that activation fee, bringing your two-year rental fee total to $458.76. So at that point . . . maybe just purchase it outright.

If you cancel your contract early, make sure you return your equipment by mail within 45 days. If you delay or don’t return your equipment, HughesNet will charge you $300. Yikes!

Once you’ve decided between renting and leasing your equipment, you should get the option to schedule installation. And this is definitely a job you want the pros to take care of, no matter how handy you are.

HughesNet uses third-party contractors to install your satellite antenna and modem. That means the contractors don’t work directly for HughesNet, so the quality of your customer service is a bit of an unknown. But your installer will be able to find the right spot, angle, and height for your dish to catch the best signal.

Remember: Installation can take around four hours, so block out at least half your day.

Service fees

HughesNet charges a $99 activation fee if you lease your equipment. Depending on how long you plan to keep your service, that could be another reason to buy your equipment outright.

  • Installation fee: If you lease your equipment, there’s a $99 activation fee. If you buy your equipment, installation is included and the activation fee is waived.

As for early termination fees, if you cut your HughesNet contract short, expect to pay out the wazoo for it.

  • Early termination fee: You’ll pay $85 minimum if you cancel your service early, and depending on when you cancel, you could pay up to $400.

The early termination fee decreases the longer you keep your service. But the lowest you’ll possibly pay to cancel is $85, which is still a decent chunk of change.

If you cancel before your equipment is installed, HughesNet says it’ll refund what you paid when you placed your order. But if your equipment is already installed and you decide to cancel your internet service only 90 days or less into your two-year contract, there’ll be a big honkin’ $400 cancellation fee heading your way.

This is one of the reasons we dislike contracts so much. Who can know for sure they won’t need to end their service early? Life happens.

And even if you cancel after those first 90 days, you’ll still owe a hefty amount: $400 minus $15 for each month you’ve kept your service. Ugh.

Leave a Reply